FAQ
Questions worth asking before you order.
Length, bundle count and lace all trip people up. Read these first, and if your question is not here, send it over before you buy.
01 The change
Can I book an appointment?
Yes. Every service is listed on the Book page, where you can pick a day and time that works for you. You can also buy the hair on its own and take it to whoever installs for you.
I had a standing appointment. What now?
Book your next visit on the Book page. If you have a question about a booking you already made, send a message and you will get a straight answer.
02 Choosing
How do I pick a length?
Hair is measured straight, stretched from the weft to the tip. That matters most on curly and wavy textures, which sit noticeably shorter once installed than the number on the bundle. If you want a curly install to finish at a certain point, size up rather than down.
How many bundles do I need?
It depends on the length and how full you want it. Shorter lengths need fewer bundles for the same fullness, and longer lengths need more because the hair thins toward the ends. If you are between two counts, send your length and the look you are after before ordering.
What is the difference between bundles, tape-ins and clip-ins?
Bundles are wefted hair meant to be sewn or bonded in by a stylist. Tape-ins are pre-taped strips applied in sections and worn for weeks. Clip-ins go in and out yourself in minutes, with no install at all.
03 Ordering
Can I ask a question before I buy?
Yes, and it is encouraged. Use the inquiry form, or reach out on Instagram or by phone. Getting the length and bundle count right the first time saves everyone a return.
When will my order ship, and can I return it?
Processing, delivery and returns are all set out on the policy page. Read it before you order, because hair is handled differently from most things you buy online.
Read the policyReady to order?
Browse by texture, then pick your length and bundle count.